Privacy Policy

Introduction

Welcome to Aura Online ("we," "us," or "our"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online game and services. We are dedicated to transparency and to giving you control over your data.

Information We Collect

Account Information

• Email address
• Username
• Password (encrypted and salted)
• IP address
• Device and browser information (such as OS, browser type, and version)

Game Data

• Character information and customization
• Game progress and achievements
• In-game communications (chat, messages, forum posts)
• Gameplay statistics and logs

Usage and Analytics Data

• Pages visited and actions taken within the game
• Session duration and frequency
• Crash reports and error logs

How We Use Your Information

• To provide, operate, and maintain our game and related services
• To notify you about changes to our services or policies
• To allow you to participate in interactive features
• To provide customer support and respond to your inquiries
• To gather analytics and usage data to improve our services and user experience
• To detect, prevent, and address technical issues, fraud, and security threats
• To enforce our Terms of Service and other policies
• To comply with legal obligations

Legal Basis for Processing (for EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:

• Your consent (e.g., for analytics or marketing cookies)
• Performance of a contract (e.g., providing the game and services)
• Compliance with legal obligations
• Our legitimate interests (e.g., to improve our services, prevent fraud)

Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is stored securely using industry-standard encryption and security practices. We regularly review and update our security measures to ensure the safety of your information.

• Passwords are encrypted and never stored in plain text.
• Access to your data is restricted to authorized personnel only.
• We use secure servers and regular security audits.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country or jurisdiction, where data protection laws may differ. We take steps to ensure your data is treated securely and in accordance with this policy, including using standard contractual clauses where required.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your gaming experience, remember your preferences, maintain your session, and collect analytics data. You can control cookie settings through your browser preferences or via our cookie consent banner.

Types of Cookies We Use

• Essential cookies for game functionality and security
• Preference cookies to remember your settings
• Analytics cookies to improve our service and understand usage

Managing Cookies

You can manage or disable cookies at any time through your browser settings or by using the "Cookie Settings" option on our site. Disabling certain cookies may affect your experience or some features of the game.

Third-Party Services

We may use third-party service providers (such as analytics or hosting providers) to help operate our game and analyze usage. These providers may have access to your personal data only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

Data Sharing

We do not sell your personal information. We may share your data only in the following circumstances:

• With service providers who assist in operating our game and services (under strict confidentiality agreements)
• With analytics partners to improve our services (data is anonymized or pseudonymized where possible)
• With law enforcement, regulators, or other parties when required by law or to protect our rights and users' safety
• In connection with a merger, acquisition, or sale of all or a portion of our assets (you will be notified of any such change)

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, it will be securely deleted or anonymized.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict data processing
• Request data portability (receive your data in a structured, commonly used format)
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with a data protection authority

To exercise your rights, please contact us using the details below. We will respond to your request in accordance with applicable laws.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from a child under 13, please contact us immediately so we can take appropriate action.

Links to Other Sites

Our game and website may contain links to other sites that are not operated by us. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date above. We encourage you to review this policy periodically for any changes.

Contact Us

If you have questions about this privacy policy, your data, or our practices, please contact us: